Refund Policy

Purchases covered

Single videos and credit packs are one-time purchases with no automatic renewal. The amount, currency, credits and included videos are shown before payment. Guests may buy a single video without registering and do not need to create an account to request support or a refund.

Eligible requests

• Completely unused purchases within 7 days: request a full refund within 7 calendar days of payment if the order is completely unused. No credits granted by that pack may have been consumed, and a single-video order must not have started generation. Started jobs that fail or are not delivered are handled below.
• Duplicate or incorrect charges: report duplicate charges, incorrect amounts or unauthorized transactions with order details. Verified incorrect charges are refunded as appropriate. Contact us for assistance; your payment-dispute rights remain unaffected.
• Payment without delivery: request review if payment succeeds but credits/video entitlement are not provided, or a platform failure prevents delivery. Reissuing entitlement or retrying generation as an alternative requires your agreement.
• Material delivery defects: report unplayable videos, corrupt files or other material delivery problems with a job ID and description. We will investigate and offer repair, a retry with your agreement, or an appropriate refund.

Failed generation

When an account-credit job is determined by the system to have failed, the consumed credits are returned according to that job's ledger records. Contact support if the page remains at credit-return pending or the balance is not restored. Returned credits can be used for another generation; they are not an automatic refund to your payment method.

For a failed or undelivered guest single-video purchase, email us with the order or job ID to request a cash refund, or agree to a retry. Registration is not required. Queued or processing jobs are not necessarily failed; do not buy again just because a job is still processing. Contact support to investigate an unusually delayed job.

Generally ineligible requests

Successfully delivered and consumed services are generally not refunded solely for subjective style preferences, differences from examples or unsuitable user-supplied materials. AI outputs may contain artifacts or distortions. This does not exclude remedies for material delivery problems or mandatory legal rights.

A partly used pack does not qualify for a full refund as a completely unused order. Incorrectly charged, failed or undelivered portions can still be reviewed separately. A report does not automatically forfeit your entire balance; content issues are reviewed under the AI Content Policy, and refunds under this policy and applicable law.

Credits versus cash refunds

Credits are service allowances, not deposits or currency. They cannot be transferred, withdrawn or freely redeemed for cash; an eligible original purchase may still be refunded under this policy. Approved cash refunds revoke the corresponding unused credits or single-video entitlement. Returned credits are included in the calculation to avoid duplicate compensation. Cash refunds normally go to the original payment method; we do not promise refunds through cryptocurrency or unrelated channels.

Requests and timing

Email the support address below with the subject “Refund request”. Include the order number, payment date, amount, payment/account email, and job ID and problem description where applicable. Submit completely unused-order requests within the 7-day window. Incorrect charges, non-delivery, unauthorized transactions and mandatory legal remedies are not automatically excluded solely because this general window has passed. Never send passwords, verification codes or full card numbers.

We aim to reply and begin review within 3 business days after receiving complete information. Complex cases may require more information; we will explain the expected next steps. After approval, we aim to submit the refund to the payment provider within 5 business days. Actual bank or payment-channel settlement may take longer and depends on the provider. A request is not confirmation of approval or settlement. Use the same email to ask for an update.

Consumer rights and changes

This policy does not limit mandatory consumer rights, statutory withdrawal rights where applicable, unauthorized-transaction remedies or payment-platform dispute channels. More favorable legally required rights take precedence. Policy updates do not retroactively remove rights attached to an existing order.